We value your privacy. When you share your information with us, like your phone number or email, we use it to contact you about our products, services, or promotions. We may also use your data for customer service or to improve our website. You can opt-out of receiving marketing messages at any time. We don’t sell your data to third parties, but we might share it with trusted partners who help us run our business.
SMS Terms and Conditions
SMS Consent for Communication
The phone numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
1. Data Collection:
Our organization diligently collects personal information, including but not limited to name, email address, and phone number, upon registration for our comprehensive range of services. Additionally, we may gather detailed usage data and specific device information to enhance and optimize our service offerings, ensuring a tailored and efficient user experience.
2. Data Usage:
The information provided is meticulously utilized to deliver and continuously improve our services, tailor your experience to your unique preferences and needs, and communicate pertinent updates or promotional offers that may be of interest to you. This data-driven approach allows us to provide a more personalized and relevant service to our valued users.
3. Data Protection:
We employ robust, industry-standard security protocols and cutting-edge technologies to safeguard your data against unauthorized access, modification, or disclosure. Our dedicated team of security experts constantly monitors and updates our systems to ensure the highest level of protection for your personal information.
4. User Rights:
You are entitled to access, rectify, or delete your personal data at any time. To exercise these fundamental rights, please contact our dedicated privacy team through the appropriate channels provided. We are committed to responding promptly and efficiently to all user requests regarding their personal data.
5. Opt-In and Opt-Out:
You retain the option to opt-in or opt-out of marketing communications at any time via your account settings or by directly contacting our support team. We respect your preferences and will promptly update your communication settings according to your wishes.
6. Contact Information:
For any privacy-related inquiries or concerns, please do not hesitate to email us at info@atccoach.com. Our knowledgeable staff is available to assist you with any questions or issues you may have regarding your personal data and privacy.
7. Policy Updates:
We will inform you of any substantial changes to this policy through email or our official website. It is recommended that you periodically review this policy to stay informed about how we protect your personal information and respect your privacy rights.
8. Accessibility:
This comprehensive privacy policy is consistently available for your reference in the footer of our website and within the settings section of our application. We strive to ensure that our users can easily access and understand our privacy practices at all times.
9. SMS and Phone Number Usage:
We maintain a strict policy of not sharing your SMS consent or phone number with third parties or affiliates for marketing purposes. Your contact information is treated with the utmost confidentiality and is used solely for the purposes explicitly stated in this privacy policy.
Our SMS message frequency:
Our SMS message frequency will be from 100 to 150 text messages daily across all users.
10. Types of SMS Communications
If you have consented to receive text messages from Atccoach, you may receive messages related to:
- Appointment reminders
- Trip updates or confirmations
- Customer support assistance
- Promotional updates and offers
Please be aware that you must accommodate the types of messages and what they are related to based on what your company does or offers to your customers.
Please be aware that the standard messaging disclosures should be added.
For Example: Hello Thank you for contacting Atccoach, how can we help you? Reply Stop to opt-out at any time. Message and data rates may apply, for assistance, text Help" or visit our Privacy Policy & Terms
Please be advised this is just an example as you should adjust or accommodate this based on the type of messages your company would send to your customers.
Furthermore, it is important to cover the following throughout this SMS Terms And Conditions portion:
11. Message Frequency
Provide an estimated amount of SMS messages you would be sending daily across all users. For example:
- Our SMS message frequency will be from 50 to 1000 text messages daily across all users. (This is just an example and should be adjusted based on your estimated SMS frequency daily).
12. Potential Fees for SMS Messaging
Many carriers charge a fee for each message sent or received. This can vary depending on the carrier's pricing structure and whether the message is sent domestically or internationally.
13. Standard Messaging Disclosures
- Message and data rates may apply.
- Message Frequency May Vary
- You can opt out at any time by texting 'STOP.'
For assistance, text 'HELP' or visit our Privacy Policy & Terms
14. We do not sale of your Personal information :
We want to reassure you that Atccoach does not sell your personal information to
third parties. Your privacy and the protection of your personal data are of paramount
importance to us, and we are committed to safeguarding your information as outlined in
our Privacy Policy. If you have any questions or concerns about how we handle your data,
please feel free to contact us: info@atccoach.com
15. How we use your information:
Atccoach may collect information about how you interact with our services. This may include access dates and times, pages viewed, app crashes or type of browser. Our website does use cookies and are there as a convenience to you for page preferences and remember me functions. These cookies are exclusively internal to Atccoach and are not shared with any external business partners or 3d parties. We want you clearly know that when we ask you for information, we will use that information to fulfill your request and we may use your contact information to tell you about our products or services we think might interest you or to invite you to participate in a product or services related survey because of the nature of our business.
We have limited control and relationship with 3rd parties to assist us in servicing you, for example, by fulfilling customers’ orders or providing customer service. These services providers are required to maintain the confidentiality of the information we provide them. Additionally, we have business partners that provide services, some of which are co-branded. We are very clear that we only have some of our own vehicles not all vehicles owned by Atccoach When you request any of services and products from Atccoach are permitting us to provide your personal information to the partner to fulfill your request. We may disclose your information if we are required to by a law enforcement action such as a court order, subpoena, or search warrant.
16. Independent Operators (Chauffeur) Information:
We use the collected information for the following purposes:
For Independent Operators (Chauffeurs) we may also collect payment or banking information, vehicle information, licensing and permitting, Government identification number, photo, insurance information and driving record. We might share this information with 3rd party who will use this information to provide services to travelers or their companies and run a driving record check and background check.
17. Device Information:
Atccoach Receives information from your device when you use our websites or mobile applications this may include IP address, web browser type, mobile operating system version, phone carrier and manufacturer, application installations, device identifiers, and push notification tokens.
18. Location Information - Mobile Apps:
If you are an independent Operators (Chauffeur), we collect location information about the real time location of the vehicle before or during a trip both when the app is open and, on screen and open but not on screen of your device.
Atccoach reserves the right to amend this privacy policy without advance notice and
if you continue to use Atccoach you are agreeing to this policy and any updates.
19. Billing:
Services are billed to the customer’s credit card or established account.
Atccoach accepts the following cards:
American Express, MasterCard, Visa & Discover
Gratuity (AKA) Tip is not included & is on the solo discretion of customer/passenger and should be paid directly to the driver and any additional gratuity or cash handed to the chauffeur is at customer’s discretion. Rate includes all fees and is an estimate only. Additional charges for stops, wait time, parking, tolls, admin surcharges, airport fees, airport meet & greets, and taxes may be applicable and determined upon the completion of the trip.
All published rates are subject to change without notice. Current rates are best estimated on reservations and quotes. All rates are calculated in the local currency and billed in U.S. dollars at the prevailing exchange rate.
20. Hourly charter / Event services:
All Hourly or Event Services vehicle types will be billed hourly rate or package rate quoted on reservation. Fractions of an hour are rounded to next half-hour.
21. Cancellations, Changes & No Shows:
Transfers and airport reservations – Sedans & SUVs Cancellation or change of sedans & SUVs for transfer and airport reservations within two hour of scheduled pick-up time will result in a full charge
